Refund policy
Last updated: 17th July, 2026
We want you to be happy with your AUGIE purchase. This policy outlines your rights and our returns process. It operates in addition to your rights under the Australian Consumer Law.
For a simpler overview of the process, including how to request a return or exchange, visit our Returns & exchanges page.
Change of mind
If you change your mind about your purchase, you may request a return within 30 days of receiving your order.
To be eligible, the item must:
- Be unworn, unused and in its original condition
- Have all original tags and product cards still attached
- Be returned with its original product packaging
- Not show signs of wear, damage or misuse
Please contact us before returning any item. Returns sent without prior approval may not be accepted.
Once your return has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Original shipping charges are non-refundable.
Customers are responsible for the cost of returning items for change-of-mind returns.
Exchanges
If you'd like to exchange your item for another size or colour, please contact us within 30 days of receiving your order.
To be eligible for an exchange, your item must meet the same conditions outlined in the Change of mind section above, including being unworn, unused, in its original condition, returned with all original tags and product cards still attached, and including the original packaging.
Exchanges are subject to product availability. If your requested replacement is unavailable, we'll offer a refund in accordance with this policy.
Customers are responsible for the cost of returning items for change-of-mind exchanges.
Faulty, damaged or incorrect items
Please inspect your order upon arrival.
If you believe you've received an item that is faulty, damaged or incorrect, please contact us as soon as possible. To help us understand the issue, we may ask for your order number, a brief description of the issue, and photographs where appropriate.
We'll assess the issue and arrange an appropriate remedy in accordance with the Australian Consumer Law.
Where a product is confirmed to be faulty, damaged or incorrect, we'll provide a remedy in accordance with the Australian Consumer Law. This may include repair, replacement or refund depending on the circumstances.
Where applicable, AUGIE will cover the reasonable costs associated with returning and replacing the affected item.
Non-returnable items
Change-of-mind returns and exchanges cannot be accepted where the item:
- Has been worn, used or damaged after delivery
- Has had its original tags or product cards removed
- Is returned without original tags or packaging
- Has been altered after purchase
These exclusions do not affect your rights under the Australian Consumer Law.
Refunds
Once your change-of-mind return has been received and approved, refunds will be processed to the original payment method.
Depending on your financial institution, it may take several business days for the refund to appear in your account.
Return process
To begin a return, please contact us through our Contact page.
If your return is approved, we'll provide instructions for returning your item.
Please do not send items back without contacting us first.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy limits or excludes any rights or remedies available to consumers under applicable Australian consumer protection laws.