FAQ's
Things you might like to know
Choosing a cap should feel simple. We've answered some of the questions we hear most often below. If you can't find what you're looking for, we'd love to hear from you.
About our products
What makes an AUGIE cap different?
Every AUGIE cap is thoughtfully designed with a focus on comfort, fit and longevity. From the materials we choose to the way each panel comes together, every decision is made with everyday wear in mind.
Rather than chasing trends, we create products that are designed to become favourites you'll reach for again and again.
What are AUGIE caps made from?
Our caps are made using carefully selected materials chosen for their feel, quality and everyday performance.
Material details may vary between collections, but each product page outlines the specific construction and care recommendations for that style.
How do I choose the right size?
Our Kids caps are recommended for head circumferences of 50–54 cm, while our Adults caps are recommended for 55–59 cm.
To find your size, measure around your head just above your eyebrows and ears, where your cap would naturally sit.
For more detailed guidance, visit our Size guide. If you're unsure or between sizes, feel free to get in touch before ordering.
Do your caps soften with wear?
Yes. Like many well-made everyday products, your cap will gradually develop its own character over time.
With proper care, the fit and feel become more familiar while maintaining the structure it was designed to have.
Caring for your cap
How should I clean my cap?
To keep your AUGIE cap looking its best, gently hand wash in cold water when needed.
Avoid excessive rubbing or scrubbing to help preserve the fabric's texture and finish.
Do not bleach, tumble dry, iron or dry clean. Allow to dry naturally in the shade, away from direct heat.
Keep away from fire.
Orders & delivery
How much is shipping?
Standard shipping within Australia is $15, with express shipping available for $20.
Complimentary standard shipping applies to Australian orders of $149 or more.
Where do you ship?
We currently ship throughout Australia, with international shipping to follow.
Shipping costs and estimated delivery timeframes are displayed at checkout and outlined on our Shipping page.
Can I change or cancel my order?
If you've just placed an order and need to make a change or cancel it, please contact us as soon as possible.
We'll do our best to help, but once your order has been processed or dispatched, changes or cancellations may no longer be possible.
What if my item arrives damaged or there's a problem with my order?
While we take great care when packing every order, occasionally things don't go to plan.
If something isn't right, contact us as soon as possible with your order number and a brief description of the issue. We may ask for photographs to help us understand what has happened.
We'll assess the issue and arrange an appropriate resolution in accordance with the Australian Consumer Law.
Returns & exchanges
Can I return or exchange my order?
If you've had a change of mind, you can request a return or exchange within 30 days of receiving your order.
Items must be unworn, unused and in their original condition, with all original tags and product cards still attached and the original packaging included.
For full eligibility requirements and instructions, please visit our Returns & exchanges page.
Looking ahead
Will you release new colours or limited editions?
Yes.
Alongside our core collection, we'll occasionally introduce new colours, seasonal releases and special editions in limited quantities.
The best way to hear about new releases is to join our mailing list or follow us on social media.